Privacy Policy & Cookies

Service as It Should Be

Hi! At Granola Stories, we take our responsibilities towards your data & privacy really seriously.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and the General Data Protection Regulations 2018 (GDPR). We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21 June 2021.


This policy outlines:

i) What data we collect (including cookies)

ii) Why we collect it

iii) How we store it

iv) What we use it for

As ever, if you have any questions, fire an email at getmesomegranola@gmail.com

Data we collect & use

We may use data anonymously to help us improve our offering – for example, bestselling products to UK customers, or the flavours most often selected for combo boxes.

If you are a customer:

We use Wix payment and PayPal as our payment processors, and within these, you submit your name, postal address and email address along with payment for goods from us.

We use this under the GDPR lawful basis of Contract, which means we will use your name and postal address to post your purchases to you, and your email address if we need to contact you about your order (for example, to notify you of changed stock levels, to send you a gift certificate, to check address details if they are not supplied sufficiently, to liaise regarding gift messages within the parcel, if your parcel is returned to us undelivered, or any other communication directly related to your order).


If you are subscribed to our email newsletter:

We use Wix as our data processor for our email newsletter, and you can sign up to receive these emails (opt in) in various places throughout our website. Once opted in, you’ll get an email quarterly, plus the occasional news announcement. Around launch and in the lead up to key events such as Christmas, Easter, Mothers Day, Fathers Day and so on, there will be more frequent emails than usual. 

We only collect your email address in our sign up forms on the website and at fairs and events for this purpose, and we use this data under the GDPR lawful basis of Consent, which means that by signing up to our newsletter, you are giving us permission to send you marketing emails. You may unsubscribe (opt-out) at any time – we include the unsubscribe link at the bottom of every email we send.


Emails

Emails you send us, and emails that Wix sends us about your payments, are stored in our email folders, and used under the lawful basis “Legitimate Interests” – we are obliged to keep financial records in case of an audit, but no personal information is shared at any time.


Cookies

Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

granolastories.com uses cookies for Google Analytics, for Pinterest, and for your shopping cart in Wix E-Commerce and PayPal, to improve your experience online. We do not extract this data or use it in any other way.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.


Your rights

You may unsubscribe from our newsletter at any time – we include an “unsubscribe” link at the bottom of every email we send through Wix. If you are a customer, beyond the safe receipt of your order, we will store your information only for legal purposes such as tax and accounting, and only for the amount of time required by law.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Links to other websites

Our website may contain links to other websites of interest, stockists and similar. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.